How can I order?
You can place your order on our website www.kippio.com following the instructions mentioned in section HOW TO BUY, or by telephone on (+40) 730 811 111 or by e-mail at email@example.com
How can I customize a product?
Please note that not all products are customizable. When you want and click on a product, if next to it, this section is included Personalize with your child's namethen this means that the product can be customized. This service costs 14,99 lei.
What payment methods are accepted?
In Romania, you can pay cash on delivery, online by card or by bank transfer. Outside Romania you can only pay online by card or bank transfer. For more information about bank transfer, please consult the section HOW TO PAY
What delivery methods are available?
In Romania, we work with FAN Courier for the delivery of orders and outside Romania, we collaborate with UPS for delivery in Europe, USA and Canada.
How long does the order last?
For Romania it takes 1 to 3 working days to deliver and outside Romania, depending on the type of transport, it takes 1 to 2 working days or 1 to 5 working days.
How can I cancel an order?
If you wish to cancel your order, we recommend that you call us as soon as possible on (+40) 730 811 111. We will only be able to cancel orders that have not yet been processed by our warehouse team; in this case, you are welcome to return the items for a refund once you receive them.