- On the territory of Romania
The delivery is made by the fast courier service Fan Curier - a Romanian company responsible for national delivery.
NOTE: We cannot guarantee FAN Courier's delivery time due to their delivery policy, but usually the delivery time is between 1 and 2 business days.
Delivery cost is:
- 19 lei for deliveries in Bucharest and Ilfov;
- 24 lei for the other localities in Romania within the Fan Curier coverage area;
- for locations outside Fan Curier's coverage area - we will contact the customer to confirm the cost of shipping before shipping the product.
- In Europe, USA and Canada
Delivery is via UPS express courier service. Delivery time is maximum 2-5 working days, from order confirmation and delivery by courier to the customer's address.
Depending on demand, the customer can opt for :
- standard service - cost 8,5 euro and delivery within 1-5 working days
- express service - cost 15 euro and delivery within 1-2 working days
We cannot guarantee the actual delivery time of the order by the courier to the address specified by the customer.
Delivery cost is subject to UPS's billing policies and can be viewed on the company's website https://www.ups.com/ro/ro/Home.page?
The buyer has the right to cancel the purchase, without penalty and without giving a reason, within 10 working days from the date of purchase of the product, the date written on the invoice or on the receipt. To this end, the Buyer must notify the Seller of the intention to return the product. Notification to the Seller can be made by telephone on 0730 811 111 or by email at firstname.lastname@example.org
The product must be returned with all labels intact, undamaged and with no traces of wear. The return of products is only made through courier companies and we do not accept returns sent by Romanian Post.
The cost of return transport is borne by the Buyer, which requests the return in accordance with the provisions of the legislation in force. We do not accept return parcels with cash on delivery.
For returned products that meet all of the requirements specified above, the value will be transferred to the Buyer by bank transfer. For this purpose, the Buyer will have to send to the Seller by email the IBAN account consisting of 24 characters and the name of the account holder. The money will be refunded within 30 days from the date of return of the products.. The return costs will be borne by the customer.
Do not send the parcel with cash on delivery, it will be refused without any further notification!
Any return that does not meet the above conditions will be refused!