Delivery and Return

 

DELIVERY POLICY

I. In Romania

The shipping process is done through FAN Courier service provider – a Romanian based company in charge of national deliveries.

*Note: We can’t guarantee the FAN Courier’s delivery term due to its own shipment policy, but usually that’s between 1 and 3 business days.

Shipping costs are as follows:

   • 19 lei for deliveries in Bucharest and Ilfov county;

   • 24 lei for national deliveries covered by Fan Courier. See HERE the areas covered;

   • for locations that are not in Fan Courier's coverage area – we’ll contact the customer to confirm the shipping cost before delivery.

 

II. In Europe, USA and Canada

Delivery is via UPS fast courier service. The delivery time is maximum of 2-5 working days, from placing and confirming the order, to delivering to the courier.

Depending on your request, you can opt for

  • standard delivery at a cost of 8,5 euros and your order will arrive in 1 to 5 working days,

OR you can opt for

  • express delivery at a cost of 15 euros your order will arrive in 1 to 2 working days.
*Note: We cannot guarantee the effective delivery time of the order by the courier at the address specified by the customer.
The shipping cost is subject to UPS charging policies and can be consulted on the company’s website.

 

RETURN POLICY

The buyer has the right to cancel the purchase, without penalties and without invoking a reason, within 10 working days from the date of purchase of the product, the date written on the invoice or on the fiscal receipt. For this purpose, the Buyer must notify the Seller of the intention to return. Seller notification can be made by phone at 0730 811 111 or by email at sells@kippio.com.

The product must be returned with all labels intact, undamaged, and without traces of wear. The return of the products is made only through courier companies and no returns sent by Romanian Post are accepted.

The equivalent value of the return transport is borne by the Buyer, who requests the return in accordance with the provisions of the legislation in force. We do not receive return packages with cash on delivery.

For returned products that meet all the requirements specified above, their value will be transferred to the Buyer via bank transfer. For this purpose, the Buyer will have to send to the Seller by email the IBAN account consisting of 24 characters as well as the name of the account holder. The money will be refunded within a maximum of 30 days from the date of the return of the products. Return costs will be borne by the customer.

Do not send the package with cash on delivery, it will be refused without any further notification!

Any return that does not comply with the above conditions will be refused!

 

Return address:

SC COLIBRI FASHION SRL

42nd, Astronomului Str., Mogosoaia, Ilfov county, 077135, Romania