How do I buy
HOW DO I PLACE AN ORDER?
To place an order please follow the instructions below:
1. Select the size you want from the drop-down menu.
2. Select Add to Cart.
You can add as many items as you like to CART before proceeding to payment. To proceed to payment, please go to the CART and then select GO TO CHECKOUT, then follow the instructions on the screen.
Note: If you want to buy more items be sure to click on the button UPDATE CART
DO YOU HAVE A SHOP?
No, we are an online retailer only - we have no shops and we cannot allow public access to our warehouse for health and safety reasons.
HELP, I RECEIVED A FAULTY/INCORRECT ITEM
If you suspect that you have received a faulty or incorrect item then please contact our Customer Service team before returning any items within seven days of receiving your order. We will advise you on how to proceed further. Please do not use any faulty or incorrect items after finding the fault as we will be unable to provide a refund or exchange.
If you fail to contact us before returning a faulty item your return may be rejected subject to our product inspection.
CAN I HAVE A DISCOUNT?
We do often have sales and seasonal discounts; please sign up to our newsletter and follow us on social media for the latest updates.
HOW DO I APPLY A DISCOUNT CODE?
1. Go to CART (this can be found at the top right side of the website).
2. Select Proceed to Checkout.
3. Enter the Discount Code into the Discount Codes box.
4. Select Apply Coupon and your discount will be applied.
I FORGOT TO USE MY DISCOUNT CODE. WHAT CAN I DO?
We are not able to manually add the discount once you have placed the order, however, you can still use the discount on your next order if the code is still valid. Note that the discount code is available only once.
HAS MY ORDER GONE THROUGH?
If your order has gone through successfully you will receive a confirmation email to the email address you used when placing the order. If you have not received this email, please check your Junk or Trash folder.
Alternatively, you may have entered an incorrect email address. Unfortunately, we are unable to update the email address once you have placed your order.
CAN I CANCEL OR CHANGE MY ORDER?
We are not able to change the order once you have placed it, as our warehouse team works hard to ensure your order is processed and dispatched as quickly as possible. You can, however, amend your order as much as you like before you proceed to checkout.
If you wish to cancel your order, we recommend calling us as soon as possible. We will only be able to cancel orders that have not yet been processed by our warehouse team, in this instance you are welcome to return the items for a refund once you receive them.
HOW CAN I CONTACT YOU?
For any information regarding your order, shipping or refunds you can contact us via phone at +40 730 811 111 or via email at firstname.lastname@example.org
The Kippio team is available for any additional questions or information from Monday to Friday from 9.00 AM to 6.00 PM.